DOWN Clothing™
Wholesaler Agreement
Wholesale Account Terms and Conditions

Dealer policy
DOWN Clothing™ distributes through reputable merchants and requires minimum industry markups.

We believe that our products need to be well represented. Therefore in order to become a wholesaler of DOWN Clothing™, we require a minimum opening order.

To begin the wholesale application process, select the appropriate link(s) in the left column of this page. Original applications must be completed, executed and mailed to the stated address. Upon completion, you may fax the finished wholesale application and reseller's certification documents. We will coordinate with you to register your organization as an approved wholesaler and process your first order. The wholesale pricing list is password protected. Your password will be emailed once your wholesale account has been established.

Ordering

To place an order with us via phone, email or fax, please follow the steps below:

Become an approved wholesaler. Please read our wholesale account agreement in its entirety and fill out the wholesale application . Please ensure that this form is complete then sign and mail it to us. We will establish a wholesale account for you based on your business information. Once you have received email notification that your wholesale account has been approved, you may email orders to wholesale@downclothing.com .

Access the wholesale catalog link in the left column of this page and select the item(s) you wish to order. The order form is available in .PDF format in the left margin. Complete your order on this form which can then be emailed or faxed to us for processing. Actual shipping charges will be calculated according to the weight of the purchased items and added to the order total.

Terms of Payment
Once your order is received, we will send you a PayPal invoice for the total due. Your order must be prepaid using your business bank account or company Visa, MasterCard, Discover or American Express credit card.

We will also accept Cashiers Checks / Money Orders, but the order will not be placed until payment has been received. Cashiers Checks and Money Orders should be mailed directly to DOWN Clothing™.

Time of Delivery
Some items in our quality product line are made to order, so please keep in mind that if an item is not in stock we need 2 to 3 weeks for production.

Stock items - we will try to ship the merchandise within 5 to 7 business days after the order is received. UPS Ground /USPS/FedEx Ground normally takes about 3-7 business days for delivery. We will inform you by email when your order has shipped and provide you with your tracking number.

Shipping and Handling
Shipping Methods
· USPS
· UPS Ground . UPS / FedEx 3-Day Select or 2nd Day Air Shipping
· Ground Canada - For Canadian customers only
· Air Hawaiian - For Hawaiian customers only
· International Shipping - For international customers only
· Common Freight Carrier (For Large Order)

Actual shipping charges will be calculated according to the weight of the purchased items and added to the total.

Required documents
Photo copy of current business license and sales tax permit.
Business Card or Company Letter Head.
All California Companies please submit a fully completed and executed reseller's permit certificate .

Special Orders or Custom Order
DOWN Clothing™ will take special orders or custom orders. All special orders and specially priced merchandise must be paid for in full at the time of order. Once an order has been placed, it is NON-CANCELABLE. Products not in stock, even though listed on our web site, catalog, or price sheet, may be considered as special order by DOWN Clothing™.

Prices
All prices and discounts are subject to change without notice. Possession of the DOWN Clothing™ Wholesale Price List or Catalog does not constitute an offer to sell any items listed.

Freight
Prices do not include freight charges. All merchandise will be shipped by the fastest and most economical method available, unless otherwise requested or instructed.

Returned Checks
If a check is returned for any reason, a US $25.00 service charge will be made, and all shipments will be permanently returned "Prepaid: Certified Check". An additional 5% service charge per month will be added to all checks returned.

Refused Shipments
Any shipments returned "REFUSED" for any reason will be canceled and the customer will be permanently dropped as a wholesaler and no further shipments will be made. Any refused shipments sent back to DOWN Clothing™ do not constitute the right to a refund or credit. It is company policy to charge the customer all freight charges associated with the returned shipment and a 25% restocking fee.

Back Orders
Please note that it is sometimes not possible for us to fulfill 100% of the order. The missing items are either out of stock or in backorder/discontinued status. We will ship out whatever we have in stock and will ONLY charge on the products that we have shipped out. You will NOT be charged for the items that are out of stock or backorder/discontinued and the shipping cost will be adjusted accordingly. For the missing items, manufacturers may/may not restock the items until a much later date. Therefore, in order to avoid long delays, the order is considered as completed unless otherwise specified.

Return Policy
Return for exchange or refund will be allowed only within 14 calendar days from the date of receipt. All authorized return merchandise must be unused and in its original saleable packaging. No return or exchange on merchandise that shows signs of having been used, scratched, or defaced will be allowed. A RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA) must be issued before any returns can be made. We will not accept any returns without this number. Please write this number clearly on the outside of the returning package and tag the item(s) inside with your name and RMA number. All returns must be received by DOWN Clothing™ within 10 calendar days after the RMA number has been issued. The Return Merchandise Authorization Number does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim. Returns must be sent freight prepaid and insured by you. Original shipping and handling charges are not refundable. A photocopy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact phone number where we may be able to reach you. It is the buyer's responsibility to verify the correctness of style and size of the products before purchase. All approved refunds will be paid by Company Check, Credit Card Credit, or Account Credit, determined by DOWN Clothing™. A 25% restocking fee will be assessed on all returns deemed to be non-defective. No cancellations, refunds, or exchanges on special order items or custom order items will be allowed. 

Termination
DOWN Clothing™ reserves the right to terminate any account that does not meet the above and below conditions. Prices, materials, design, specifications, and recommendations are subject to change without prior notice. All merchandise information presented in our web site was true and correct at the time of publication.